RETURN & REFUND POLICY
For Non-Personalized items, Lucky-nichejewelry accepts product returns.
Conditions for Product Returns:
1. The return must be requested within 30 days from delivery.
2. Items must be in their original purchase condition without any scratches, signs of wear, resizing, or alterations.
3. Customers are responsible for the returning shipment fee and tax fee.
Refund Process:
1. Contact our customer service E-mail address：service@lucky-nichejewelry.com to initiate the return request.
2. Send the items you received back to our return address.
Return address:
4th Floor, Building 10, Hu'nan Tianxin Environmental Protection Industrial Park,
Changsha, Hunan, China
Postal code: 410118
3. Customers send the tracking link of Returns to our customer service E-mail address：service@lucky-nichejewelry.com.Please note that returns without tracking will not be processed.
4. Returns will be confirmed within 2-4 working days upon package receipt. The refund will be issued to the original payment account within 7 working days.
Please note that personalized items cannot be returned and canceled as they cannot be restocked.
We offer exchange options for personalized items. Contact service@lucky-nichejewelry.com within 30 days from the delivery date.
Return and Replacement Packaging:
All returns must be sent in the original packaging box. The original packaging should be undamaged, as this will not affect the resale value.
Free Exchange (Lucky-nichejewelry's Reason):
1. If we sent the wrong order or products, you received broken or low-quality items, or your items were damaged during shipping.
2. If you received personalized items with incorrect information (we will exchange them for the same product or an item of equal or lesser value).
In such cases, Lucky-nichejewelry will cover the cost of the goods and logistics. Please email us (service@lucky-nichejewelry.com) with a photo of the items you received.
Paid Exchange (Customer's Reason):
1. If you chose the wrong size, color, or style for your order.
2. If you changed your mind or personal taste.
3. If the shipping address you provided needed to be corrected during checkout.
4. If the personalization information you provided was wrong.
Please note that customers can choose a paid exchange and still keep the previous items. The customer will bear the logistics cost of $6.9, while Lucky-nichejewelry will bear the cost of creating the new order.
If you have any inquiries, please get in touch with service@lucky-nichejewelry.com.
